who we serve

Veterans Affairs (VA)

The VA partnership has connected Rozene to VA hospitals to Community Based Outpatient Clinics (CBOC) through telemedicine. This improved veteran appointment efficiency, reducing veteran need to travel, and increasing veteran access to health care.

Our Telemedicine solution has provided the following results based off of a survey each patients takes after an encounter.
  • 99% satisfaction in meeting veteran needs
  • 97% report easier access to health care
  • 94% indicate they will use telehealth again
  • 96% would recommend telehealth to other veterans

Connecting Veterans Affairs Health Care Services network of hospitals with Community Based Outpatient Clinic (CBOC) is an ideal and logical venue for utilizing telemedicine services to assist veterans living in rural locations.

Many medical services and specialties lend themselves perfectly to the application of Clinical Video Telehealth (CVT) format including Psychiatry and mental health , Oncology, Urology, Audiology, Pharmacy Consulting, Nutrition, Pre-operative Anesthesia Assessments, Post-operative Evaluations, Infectious Disease, Social Work, and much more.

Veterans travel expense and providers travel cost to accomplish medical appointments can be reduced drastically, while still maintaining a high level of customer satisfaction. Through the use of the VA’s owned tele-video equipment supplemented with other specialty equipment, Tele-appointments can be conducted across the coverage region, enhancing access to healthcare.

Protocols

Our protocols are standardized and established for many medical specialties.

Rozene establishes a fool-proof effective protocol through meticulous attention to the execution of the following steps:
  • Identifying duties and tasks at both the provider and patient locations
  • Defining activities prior to, during, and after the appointment.
  • Providing standardized actions from various patient locations
  • Defining encounter closing-out actions to ensure proper accounting and reimbursement
  • Including patient reminder duties prior to the encounter

Staffing

At Rozene, we understand that people are the most valued resource. This is why we aim to staff only the best people with the right skills for the job.

We currently provide nurses, schedulers, physicians assistants, licensed mental health practitioners, advanced practice registered nurses, registered dieticians, and pharmacists

Rozene is able to quickly fill positions without long term personnel commitments of the VA.

Scheduling

An effective scheduling system allows providers to support both face-to-face and tele-video appointments. Focus of operation, the scheduling, must be centralized, accessible and up-to-date.

We understand that coordinating Tele-medicine appointments is time-consuming and complicated.

We also understand its ever-changing nature. Because of our background and experience, we know exactly how to handle all the intricacies and challenges. We take the hassle out of the procedure for you. A dedicated tele-scheduler, best fit to handle this sort of coordination, will make scheduling appointments a breeze and allow you to stay focused on your ultimate mission: providing veterans with the best healthcare experience possible.

No one can handle scheduling for VA better than Rozene because we understand all the ins and outs of the veteran electronic health record software CPRS and VistA scheduling system.

Equipment

Rozene will take all the guesss work out of acquiring the appropriate equipment for the least cost. The location, installation and trouble- shooting of the equipment are essential to success. Typically, ownership of the Tele-video equipment rests with the VA and we do all the rest.

For the best possible VA health care services, choose Rozene as your CVT service provider.